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Returns Policy

What is the Return Policy at Naken.co.uk?

Naken.co.uk’s Extended Returns Policy allows you to return most of our products for a full refund or exchange. This means you can shop knowing that if you order something that’s not quite right for your home, then you can send it back, just as if you were stood in a high-street store. Please just be aware that there are a few exceptions to this, so please read the following points carefully;

·       Some made to order, especially ordered or cut to size items are Non-Returnable so please look out for the IMPORTANT INFORMATION in the Product Specification on the product page.

·       Also, all items on a 'SP' Product Code are Non Returnable. 

·       The product and it’s packaging has to be in a new, perfect condition as received for us to accept the return. Please make sure that if returning a product, it is in the new condition that it was received in and with ALL packaging.

·       It is up to you as the customer to send your order back to us.

If the product you would like to return meets the above requirements, then all we ask is for your to contact us with 14 days of receiving the item and return it to us with 30 days of receiving the item.

Once we have received your return and the goods have been inspected, we will then refund the cost of the returned items, including the delivery charge (if any) to your payment card/ account. Please note: international delivery costs are non-refundable.

How do I return some or all of my order?

If you wish to return an item, please make sure the product and it’s packaging is in new, perfect condition as received. PLEASE EMAIL US BEFORE SENDING ITEMS BACK.

Providing the above is all in order, please email us at [email protected], within 14 days of receiving your order to inform us that you are intending to return goods. Once you have let us know that you are returning your item(s), please make sure that we receive the item within 30 days of receiving your order.

Once you have received verification from us, you may return the goods. Please leave the packing slip containing your order number in the package to be returned. This is to ensure that we know where the return has come from.

Please make sure that the item(s) you are returning is adequately packed so that it will not get damaged in transit.  If you have opened any boxes to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. Once received by us, all items will be examined and inspected upon return so if you fail to take reasonable care of the goods before they are returned to us, which results in damage or deterioration, the appropriate charge will be deducted from the refunded amount.

As the customer you are responsible for the organisation and expense of returning the goods to us. We would recommend the following couriers/ delivery companies for your return:

-       UPS

-       Royal Mail

-       Parcel Force

-       DHL

 

Naken.co.uk Return Address

Returns @ Naken.co.uk

Unit 7 Becks Green

Becks Green Lane

Ilketshall St. Andrew

Beccles

Suffolk

NR34 8NB

 

Once the returned items are received, they will be inspected and a full refund of the returned items and the delivery charge (if any) will be processed and sent back to your payment card/ account. Please allow up to 7 days for the refund to be cleared into your account.

Can you collect goods from me?

Unfortunately a collection service is not something we currently offer at Naken.co.uk.

What if my goods arrive damaged or faulty?

In the unfortunate and unlikely event that you receive your order in a faulty or damaged condition, please email within 48 hours of receiving your order at [email protected], complete with a short description of the problem and photographs of damage or fault, and we will process your claim accordingly.

It is very important that you keep all the original packaging, including delivery boxes and repack the item with care. 

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