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Ordering


Yes, in the Shopping Basket and Checkout is the option to select a Nominated Day Delivery or your choice*


*The days available for Nominated Delivery Day will be after the lead time of the product with the longest lead time in your Shopping Basket. 

If you have a promo code or discount code then you can enter this easily in the Shopping Basket to claim the discount on your order. When you have added items to the Shopping Basket there is an area within the Shopping Basket named 'Use Coupon Code/ Gift Card' to enter your code. If your promo code or discount code is valid then the discount will show in the totals box named 'Your Order Details' in the bottom right-hand corner of the Shopping Basket page. 

Please note: Promo codes and discount codes are not valid on sale or already discounted items and are only valid on full priced items. 

If you need to match a wallpaper we sell with a particular batch number on the wallpaper you currently have, we can check our stock and also our suppliers stock to see if we can source it for you before you place your order. Please follow these steps:

1. Contact us - Please contact us below with the following information;

a) Your name

b) Contact details.

c) Name and Product Code of the wallpaper you require.

d) The batch number you would like us to check. 

We will get back to you as soon as possible to let you know if we have this available or not. 

2. Place your order - Place your order online for the wallpaper.

3. Contact us again to confirm - Immediately after you have placed your order online, please email us with your order number and batch number you require so that our processing team can add this information to your order. 

Yes. We use the highest levels of internet and payment security to ensure your personal data and payment information is secure. Our website uses top-level SSL encryption technology and another state of the art security software when taking payments online. 

Yes. If a product is out of stock you will see that it states 'Pre-Order' and an estimated date as to when the product will next be in stock in the Lead Time box. If you are happy to wait for the product to come back into stock, please order as normal. You will receive an order confirmation that will declare an Estimated Delivery Date. Please note that out of stock products may come back into stock earlier than the pre-order date stated on our website. 

If you are looking to purchase numerous quantities of a product that states that there is a certain number of that product in stock and after that number, you will have to pre-order, you can still order as normal. This will, however, result in your entire order arriving with you for after the pre-order date given of the out of stock items. If you wish to receive the in-stock items at an earlier date, we advise that you place two separate orders (one for the in-stock items and another order for the out of stock items.) If you would like your order to be part shipped, we require that you contact us via the contact form below. Orders that total under £150.00 will incur a delivery charge of £5.00 if you wish to have your order part shipped. 

Please note that orders that feature products that are delivered directly from the product's manufacturer to our customers may not be eligible for part shipping. 

Yes. If you would like to change your delivery date we require that you contact us to purchase a Nominated Day Delivery service to ensure that your order is sent out on a specific day (which will be after the Estimated Delivery Date window.) Unfortunately, we cannot determine a specific day when you opt for standard delivery.

If your order is being delivered by DPD you will be sent an email (on the day of delivery) that will give you the option to change the date of your delivery as well as if you wish to have your order left in a safe place or left with a neighbour (please note that Naken Interiors cannot be held responsible if your order is damaged, lost or stolen if you opt for any of these options.) This service is not available for Royal Mail nor White Glove Delivery. Please see our Delivery Information Page for our terms and conditions regarding delivery options. 

Delivery


With our Nominated Day Delivery, you can only select a nominated delivery day on a day after the full lead time of the product(s) you are ordering. For example: if you have a product in your Shopping Basket with a 3-7 working day lead time then you will only be able to select a nominated delivery day after the 8th working day. 

Yes, we deliver all over the world. All shipping prices are different depending on the country but you can estimate the shipping costs beforehand, just follow these steps:

1.    If you haven't already, add your desired items to your shopping basket and then click ‘MY BASKET’ which will be on the top right-hand side of any page.

2.    Once in the ‘SHOPPING BASKET’, under ‘Select Preferred Delivery Service’ you will be able to select your delivery country.

For more information on our Worldwide Delivery, please visit our Delivery Information page. 

The delivery time depends on if a product is in stock or not. If a product is not in stock (shown as 'Available' or 'Made to Order') then the delivery time differs dependant on the brand or product. 

UK

In stock items are delivered within 2-3 Working Days using our standard or free delivery (if your order qualifies for free delivery). Next Day Delivery is available on all in-stock items and can be selected in the Shopping Basket or Check providing all items in your Shopping Basket are in stock items. 

Available or Made to Order items have a longer delivery time than in stock items as they are ordered in from the brand and can differ depending on the product and/or brand. This information is stated on each individual product page in the Delivery Infomation box directly underneath the 'Add to Basket' button or in the 'Delivery & Returns' tab. 

EUROPE

Please add 3-4 working days on to the lead time stated on each individual product page in the Delivery Infomation box directly underneath the 'Add to Basket' button or in the 'Delivery & Returns' tab. 

REST OF WORLD

Please add 3-7 working days on to the lead time stated on each individual product page in the Delivery Infomation box directly underneath the 'Add to Basket' button or in the 'Delivery & Returns' tab. 

For more information about our delivery times and for more information about delivery, please visit our Delivery Information page. 

Yes, in the Shopping Basket and Checkout is the option to select a Nominated Day Delivery or your choice*


*The days available for Nominated Delivery Day will be after the lead time of the product with the longest lead time in your Shopping Basket. 

Yes. When your order is dispatched we'll send you an Order Update email to confirm your order has been 'Shipped'. This email will have a tracking number within the email so that you can track your order. Also, after you have received your 'Shipped' Order Update email, our delivery partner will also email you with tracking information. 

Yes. All products within your order will be despatched together within the Estimated Lead Time that you are provided. If you would like to receive the products separately we require that you contact us via the contact form below in order to request a part shipment. Orders that total under £150.00 will incur a delivery charge of £5.00 if you wish to have your order part shipped. 

Please note that orders that feature products that are delivered directly from the product's manufacturer to our customers may not be eligible for part shipping. 

If you wish to change the delivery address of your order you need to contact us ASAP. Unfortunately, orders that have already been dispatched cannot be changed and will be sent to the delivery address that you listed when you made the order. 

Yes. Once your order has been dispatched from our warehouse we will send you an email to notify you. DPD or Royal Mail will then be in contact with you to inform you of a delivery time/ date.

DPD - You will receive a text or email on the day of delivery stating a same day 1-hour delivery time slot as well as a tracking number that will allow you to 'follow your parcel.' You can amend the date of delivery via the DPD app or website. Please note: Naken Interiors cannot be held responsible for loss or damages of your order if you opt to have your order left in a safe place or with a neighbour.

Royal Mail - Your order will be with you within 48 hours after being dispatched from our warehouse. Royal Mail will send you either a text or email to notify you that your order is out for delivery and a tracking number to allow you to follow your order. Unfortunately, you cannot change the date or time of your order with Royal Mail. If you are absent during the day of delivery, a card will be posted through your letterbox stating a follow-up action and your parcel will be taken to a Royal Mail Delivery Office. 

Visit our Delivery Information page to find out more about our delivery terms and conditions. 

Returns


If for some reason you are not 100% happy with the products that you have ordered from us or if you need to return them for any reason, you can do so by contacting us and requesting a Returns Authorisation Slip within 14 days of receipt of the product(s). We will be more than happy to offer you a refund* provided that the products are eligible for return and are returned to us complete and in perfect condition within 30 days from when you received the item(s).

*Please note that our 14 day returns guarantee does not apply to items on an ‘SP” product code, non-standard, customized/bespoke/ special order, made-to-order or ordered in especially products. Please refer to our Returns Policy and Terms & Conditions for further information. 

Unfortunately, we do not offer an exchange service. If you would like a different size or colour of the product or even a different product to the one you have ordered, we ask for you to please request a Returns Authorisation Slip and send the item back to us under our standard Returns Policy and then place a separate order online for the item you wish for instead. 

Unfortunately, a collection service is not something we are currently offering at Naken.co.uk. 

Please allow up to 14 Working Days from when you returned item(s) was delivered to our warehouse to receive your refund. This allows us to take your return in and process it before our accounts team process the refund. 

If you are not happy with your order or it was not quite what you expected, please contact us via our contact form below with your order number and a small description stating the reason for return and we will assist you with your return. Once your email has been received, we will send you a return authorisation form. If you are looking to return your order within 14 days of delivery, you will receive a full refund once the product has been returned to us (we request that you carefully disassemble your product and repackage it in its original packaging before sending it back to us if you have taken the product out of the box/ packaging.) 

Please note: Made To Order products are non-returnable.

To find out more please visit our Returns Policy page. 

Our Returns Policy declares that you are eligible for a full refund if you contact us requesting for a returns authorisation within 14 days of receiving your order. Unfortunately, we do not offer returns if you contact us after 14 days of receiving your order. To find out more, please visit our Returns Policy page. 

Apologies but confirming if and/or when your return has been received isn't a service we currently offer. All returns should be sent back to us on a tracked and insured service so that you can check when the return reaches our warehouse. Please also remember that the process can take up to 14 working days from when the return reaches our warehouse to when the refund is complete. 

Samples


Yes, we offer FREE samples of all the wallpapers we sell and we just charge postage. All you need to do is click the 'ORDER FREE SAMPLE' button directly underneath the 'ADD TO BASKET' button on the wallpaper product page. 

For more information about our wallpaper sample service, please visit our Wallpaper Samples page. 

We offer a rug sample loan service on the following rug brands; Louis de Poortere, Romo and Villa Nova. 

We take a £25 deposit for up to 5 rug samples and post the rug samples to you free of charge, then once you've finished with the rug samples, we ask you to kindly post them back to us. Once your rugs have been returned to our warehouse we will then refund your £25 deposit.  

To use our rug sample loan service, please email us via the below contact us form with the following details so that we can send you an invoice for your £25 deposit;

1. Your name, address and contact details

2. The name and product code of the rugs you would like samples of (maximum of 5 rugs)



The majority of our wallpaper samples are A4 size, however, they can sometimes be bigger and sometimes smaller. It depends on the brand of wallpaper and can also depend on the individual design. Unfortunately, as all of our wallpaper samples are cut to size by the brand before being sent to us, we are unable to send a bigger sample size. 

Unfortunately, as all of our wallpaper samples are cut to size by the brand before being sent to us, we are unable to send bigger sample sizes by request. 

Wallpaper samples generally take 2-3 working days to be delivered under our standard wallpaper sample delivery (UK Delivery). We do however offer a Next Day Delivery service on wallpaper samples at an additional cost (UK Delivery). International wallpaper sample orders can take up to 7 working days to be delivered. 

For more information about our wallpaper sample service, please visit our Wallpaper Samples page. 

Products


Unfortunately, we don't sell spare parts or replacement parts for the products we sell, nor can we advise on where to buy them from. 

Before contacting us and in order for you to obtain the information as quickly as possible, please may we ask that you double check the product page of the product you require more information. 

For lead times or delivery times of the product - this can be found on the product page directly underneath the purple 'Add to Basket' button or in the 'Delivery Time & Returns' tab on the product page. We also have answers to questions about delivery times on our FAQ page.

For sizes, colours and other technical product information - this can be found on the product page in the 'Details & Description' tab. 

If you still cannot find the information on the product's page, then please use the 'Ask a question' on the product's page

 



We include all images as we have available for a product on the product's page, therefore if they are not on the product page then there are no more images available. 

If we list a product on our website then will ensure that all available options are also listed on our website, therefore if the option is not on our website then it is probably not available. If you have seen a product listed on our website available in more options elsewhere but these are not shown on our website, then please feel free to contact us below. 

If you need to match a wallpaper we sell with a particular batch number on the wallpaper you currently have, we can check our stock and also our suppliers stock to see if we can source it for you before you place your order. Please follow these steps:

1. Contact us - Please contact us below with the following information;

a) Your name

b) Contact details.

c) Name and Product Code of the wallpaper you require.

d) The batch number you would like us to check. 

We will get back to you as soon as possible to let you know if we have this available or not. 

2. Place your order - Place your order online for the wallpaper.

3. Contact us again to confirm - Immediately after you have placed your order online, please email us with your order number and batch number you require so that our processing team can add this information to your order. 

Some of the items we sell state that they are 'Made to Order' which means they are made to order or ordered in especially. Unfortunately, even if items are made to order or ordered in especially then they are still the standard product and will only be available in the standard size/colour/finish/shape. 

My Order


On your emailed Order Confirmation will be an Estimated Delivery Date (if you have not selected Next Day Delivery or Nominated Day Delivery). At Naken.co.uk we work very hard to ensure that your order is delivered within the Estimated Delivery Date we have provided. 

All orders are in the 'Processing' stage until they are 'Shipped' or 'Dispatched'. If your order has been 'Processing' for some days then it is because some or all of the items on your order have been ordered in from the brand. Until the items have arrived from the brand and your order is ready for dispatch, your order will be on the 'Processing' status. 

The end of the Estimated Delivery Date window may be approaching and your order may not have been dispatched yet. This is because we often order some or all of the items for your order from the brand and we are still waiting for items to arrive from the brand. Please don't be concerned about this. If we are waiting for items to arrive from the brand and your order is getting close to the end of the Estimated Delivery Date window, we will prioritise your order to be dispatched on a 24 hour or 48 hour delivery service as soon as the items arrive in our warehouse to ensure your order is delivered within the Estimated Delivery Date window on your order.  

When you first place your order online, there will be an Estimated Delivery Date issued on your order. You can find this information on your emailed order confirmation. The Estimated Delivery Date is an approximate date window of when your order will be delivered. However, when your order is dispatched, you will have a much clearer idea of what day your order will be delivered as you will be sent tracking information from our delivery partner as soon as your order has left our warehouse. 

Yes. When your order is dispatched we'll send you an Order Update email to confirm your order has been 'Shipped'. This email will have a tracking number within the email so that you can track your order. Also, after you have received your 'Shipped' Order Update email, our delivery partner will also email you with tracking information. 

If your order is no longer in the 'Pending' stage and is in the 'Processing' stage then unfortunately we are unable to add to it. If you would like to order additional items then please make a separate order online. 

There are a few reasons as to why you may receive only part of your order: 

  • Some of the products featured in your order have been delayed
  • Some of the products featured in your order have arrived to us broken or damaged
  • Sometimes an order is sent out in different boxes as they are unable to be packed together (due to size or fragility for example) 

We will contact you in all of the circumstances above. If you have not heard from us we advise that you contact us via our contact form below ASAP so that we can investigate and resolve the issue. 

Before contacting us to inquire about the status of your order we advise that you check the Estimated Delivery Dates stated on your order confirmation email and/ or on your Naken Interior account to ensure that your order is definitely outside the lead time window. We aim to dispatch orders within the Estimated Delivery Date window given to you (this can sometimes mean that your order is dispatched on the last day of the window.) If your order is due to be delayed, we will email you to inform you of the delay. If you have not received an email or phone call from our customer service team please contact us via the contact form below to raise an inquiry.  

Occasionally you may receive an email from us asking you to review your order yet you have not received it. This often occurs if the courier has delivered your parcel to a safe place, neighbour or they have damaged it in transit. You will have received an email from us once your order had left our warehouse and received a follow-up email from the courier declaring a delivery date/ time with a tracking number. If you are still waiting for your email yet it has been dispatched, we advise that you enter the tracking number sent to you on the courier's website to find out the location or delivery stage of your parcel. If this is unclear we advise that you contact the courier to find out more. 

Please note, the courier will contact you via the phone number or email you provided us when you placed the order on our website. If you entered the wrong details you may not receive delivery information. Please ensure that you check all of your email accounts (if you have more than one) for delivery information emails. If you have tried everything above please contact us via our contact form below with your enquiry and order number and we will investigate this issue further. 

In the rare occurrence of damaged or faulty goods, we require you to email us via [email protected] within 48 hours of receiving your order from the courier with your order number, description of the faulty/ damaged products along with photos of the fault/ damage (please include photos of the packaging if also damaged.)

Once we have received the above we will investigate the matter with the courier who delivered it to you and/ or the manufacturer of the products that are faulty/ damaged. Please note: It is incredibly important that you keep all of the original packaging of the faulty/ damaged order in case we need to collect the items from you. For more information regarding faulty or damaged products please visit our Delivery Information page and scroll down. 

If you have logged into your account and the order status reads 'Processing' or if you have not received an emailed order update since the 'Processing' order update email and your order is still in the Estimated Delivery Date window then there will be no further update on your order at this stage. The next update you will receive from us will be an emailed order update stating that your order is 'Shipped'. You will also be sent tracking information at this time. 

Technical


If when registering for an account or going through the Checkout and you are seeing an error message saying "Emails do not match" then this is because there is a difference between the email addresses you have entered in. The register account form is sensitive, so even a space, dot or a dash out of place could cause this error message to show. Please double check and try again. 

Our Wallpaper Calculator will estimate the number of wallpaper rolls you need for the space you are looking to decorate. Please, can you double check that you are entering the correct measurements into the calculator. You will see that our website will automatically fill in the wallpaper's Roll Width, Roll Length and Roll Repeat. All you need to do is enter the measurements of your wall - Wall Length and Wall Height (in meters.) We regularly test our Wallpaper Calculator and very rarely experience technical faults. 

if you are a returning customer or you hold a Trade account with us, you will need an email address and password to log in. If you do not enter the correct email address or password you will see a warning message that will state 'no match.' Please can you check that you are entering the correct email address and password (you may have more than one e-mail address.) If you have forgotten your password you can click on the 'Forgotten Password' link to send a reset password request to your e-mail address. 

Click on the 'continue' button to proceed. If your email address is not registered with us you will receive another warning message that will state that 'your email address was not found in our records.' To resolve this issue please contact us via our contact form below or register for a new account. 

There are many reasons why your payment might have failed due in the checkout, however, 95% of the errors are caused by the information being inputted incorrectly and these errors can be rectified easily. Below are the following reasons that make up 95% of why payment may have failed:

1. Billing Address does not match where the card is registered to - please ensure that the Billing Address you have entered in the Checkout matches the address of where the card is registered to.  

2. Billing Address matches where the card is registered to but has been entered incorrectly - please ensure that the Billing Address you have entered had been entered exactly as the bank or card issuer would have it in their database. i.e. the address is in the same format, the address has no more or fewer details in it, the postcode is correct and the spaces are in the correct place.

3. Name on the Billing Address does not match the name on the card - please ensure that the name on the Billing Address matches the name on the card you are using. 

Error Codes: If the following codes are shown on the error message then the issue is with the Billing Address: 10701, 10702, 10703, 10704, 10705, 10706, 10707, 10708, 10709, 10710, 10711, 10712, 10713, 10714, 10715, 10716, 10717, 10718

4. Card Number has been entered incorrectly - please ensure the card number is entered correctly. This includes checking that the digits entered match the digits on the card. Also, there is no need to enter spaces when entering your card number, the spaces are accounted for automatically. Error Code: 10004

Error Codes: If the following codes are shown on the error message then the issue is with the Card Number: 10527, 10534, 10535

5. Card Expiry Date has been entered incorrectly - please ensure the Card Expiry Date has been selected correctly. If this has been selected incorrectly then the payment gateway will not allow the payment to go through. 

6. CVC Code (3 digit security code) has been entered incorrectly - please ensure the security code on the back of the card has been entered correctly. 

Error Codes: If the following codes are shown on the error message then the issue is with the Card Security Code (CVC Code): 10571, 10574

7. Your bank or card issuer may have blocked the payment - sometime the payment may not go through as your bank or card issuer will not allow the payment to go through for some reason. This may be because:

            a) The delivery address is not recognised by your bank or card issuer. Sometimes if you are delivering goods to a new address or an address that your bank or card issuer does not recognise then they may block the payment for your safety. Error Codes: 10424, 10474, 10477, 10540, 10719, 10720, 10721, 10722, 10723, 10724, 10725, 10726, 10727, 10728, 10729

            b) Insufficient funds. There may be insufficient funds in your bank or on your credit card to complete the transaction, therefore please double-check this. Error Codes: 10321, 13602, 17200

            c) Reached daily spending limit. Most credit and debit cards have a daily spending limit, so please ensure you haven't hit your daily spending limit as this could be a reason for the payment to be blocked. Error Codes: 10553, 10578, 10610, 11091

Privacy Policy/ Customer Data


We fully comply with all applicable UK Data Protection and Consumer Legislation and we will treat your personal information as confidential. Your personal information will be kept on a secure server. We will when required; disclose your personal information to companies who also comply with UK Data Protection and Consumer Legislation in the circumstances as listed below;

 

- Processing orders; which includes disclosing your personal information to 3rd party companies in order to process your order, such as delivery and courier companies.

- Feedback; when you have placed an order with us, we may send your details to Feefo, who will then email you to request a review of our products. This transfer is done in our legitimate interest to perform market research about our products and services.

- For statistical purposes; we may use your data to improve our products and services to you and other customers of Naken Interiors.

- To inform you of new offers, promotions or products; if you have subscribed to our newsletter.

- To remind you of your abandoned shopping basket; if you have registered for an account and not completed the checkout process, we may email you to remind you of this.

- To administer the website.

- To serve our website content and advertisements to you.

At Naken Interiors we try not to bombard you with marketing emails. We aim to send a couple of emails a week informing you of new product launches, new brands, exclusive sale offers and valuable information, however, if you would like to be exempt from this you can opt out. 

In order to be removed from our Newsletter simply log in to your account. Once logged in you will see the 'Newsletter' heading with a 'Subscribe/ Unsubscribe to newsletter' link that allows you to opt out of our Newsletter. If you wish, you can always opt back again in via the same link. 

Apologies for this. This can sometimes occur even if you have already purchased the said item as you may have been viewing the product on numerous devices. Please ignore this email if this is the case as it is an automated marketing email that is designed to remind you that you haven't purchased a product that you have added to your shopping basket. 

Please note: If you have received this email, it does not mean you are signed up to our Naken Interiors Newsletter. Read more about our Privacy Policy.

Sales, Discounts & Promotions


You can get 10% discount on your first order with us by joining our newsletter. There is no discount code required and the 10% discount is automatically deducted once you've subscribed to our newsletter. All you need to do is click 'Subscribe to newsletter' in the checkout or on the account registration page and the 10% discount will be automatically taken off your order - the discount will show in the Shopping Basket or in the Checkout. 

PLEASE NOTE: The 10% first order discount is not valid on sale items or with any other discount or promotion. 

We don't disclose our sale or promotion dates until they are live, therefore we would strongly recommend subscribing to our newsletter HERE and following us on Social Media, such as Instagram and Facebook to be the first to hear about any sale or promotion we have running. 

There are a number of reasons why the 10% first order discount may not be being applied to your order. Please see below:

- You need to be logged into your account - If you have already registered for an online account and subscribed to the newsletter, please make sure you are logged into your account on returning visits.

- The 10% first order discount is not valid on sale items - If you have all sale or discounted items in your Shopping Basket then the 10% first order discount will not be activated. Don't worry, if you have a mix of sale items and full-priced items then the 10% discount will be applied to the full-priced items and not the sale items. Also, if your Shopping Basket contains just sale items then the 10% discount will be automatically saved until your next order. 

- You cannot use the 10% first order discount with any other offers or discount codes - The first order discount will not show if you have already applied a discount or promotional code in the Shopping Basket. 

- If you have already used your 10% discount - You may have used your 10% first order discount on another order a long time ago. Our system will recognise if you've already used it and will therefore not apply it to your order. 

- You may not be subscribed to the newsletter - Occasionally people accidentally click 'No' to subscribing to the newsletter when they meant to click 'Yes' and if this is the case then the first order discount will not be applied. This is easy to fix, all you need to do is log in to your online account and then change your Newsletter Subscription from 'No' to 'Yes'. 

There are a number of reasons why you may not be able to apply a promotional or discount code to your order. Please see below:

- Discount codes and promotional codes are not valid on sale items - If you have all sale or discounted items in your Shopping Basket then a discount code or promo code will not be activated. Don't worry, if you have a mix of sale items and full-priced items then the discount will be applied to the full-priced items and not the sale items. 

- The discount code or promotion may have expired - Please double-check the end date of the promotion. 

- Promo codes are sensitive - Please double-check the entry of the discount or promo code as these need to be exact and are sometimes case sensitive. 

Some products on sale are discontinued and only have limited stock available.  If on the product's page it states 'Limited Stock Available' within the Lead Time box, then the amount is shown 'In Stock' is all that is available and for sale on our website. This is because the product or brand will be discontinued and we are selling off the stock before taking the product down from our website. 

No, we don't sell seconds or faulty products. We heavily discount some products in our sale category because they are discontinued products or products from brands we have discontinued from Naken.co.uk. 

Trades


Yes, we offer trade accounts to Interior Designers, Architects, Electrical Contractors, Fit-out Contractors for Hotels, Resturants and Retail Stores. To find out more about opening a trade account, please visit our Trades Programme page. 

Ideally, we like trade customers to obtain trade prices from their online trade account so if you have a trade account set up already, please log in to see the trade prices.  If you still require a quote we can send you a trade quotation, all we ask is that you have a trade account with us beforehand. Please apply for a trade account HERE and then once your trade account has been approved (you will receive an email to confirm approval), please email us at [email protected] with the following information:

1. Company name

2. Contact name and contact details

3. Invoice address

4. Delivery address

5. Products you require a quotation for, including our product codes, options and quantities

6. Approximate date of your project



We like as many trade customers to use their online trade account as much as possible for ordering as it is easier for you to track your order and print VAT Invoices etc. However, if you still require a Pro-forma Invoice we can send you a trade Pro-forma Invoice, all we ask is that you have a trade account with us beforehand.  Please apply for a trade account HERE and then once your trade account has been approved (you will receive an email to confirm approval), please email us at [email protected] with the following information:

1. Company name

2. Contact name and contact details

3. Invoice address

4. Delivery address

5. Products you require a quotation for, including our product codes, options and quantities

6. Approximate date of your project

General


To retrieve a VAT Invoice for an order you have placed online, all you need to do is follow these steps:

1. Log in to your online account

2. Go to 'View order history' under 'MY ORDERS'

3. Select 'PRINT INVOICE' on the order you require a VAT Invoice for

If you do not have an online account, please contact us below using your order number as a reference. 

Yes, we sell gift cards for Naken.co.uk. Please visit our Gift Card page for more details. 

No, we don't have a showroom in the UK or anywhere else.  We're an online-only retailer who prides ourselves on offering the best customer service and customer experience online, we also have over 30,000 products available which would be impossible for us to show all of these in a showroom. 


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If we could not answer your question above then please contact us here, please be aware it can take up to 1 working day for a member of our team to respond.

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