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Ordering


Yes, in the Shopping Basket and Checkout is the option to select a Nominated Day Delivery or your choice*


*The days available for Nominated Delivery Day will be after the lead time of the product with the longest lead time in your Shopping Basket. 

Delivery


With our Nominated Day Delivery, you can only select a nominated delivery day on a day after the full lead time of the product(s) you are ordering. For example: if you have a product in your Shopping Basket with a 3-7 working day lead time then you will only be able to select a nominated delivery day after the 8th working day. 

Yes, we deliver all over the world. All shipping prices are different depending on the country but you can estimate the shipping costs beforehand, just follow these steps:

1.    If you haven't already, add your desired items to your shopping basket and then click ‘MY BASKET’ which will be on the top right-hand side of any page.

2.    Once in the ‘SHOPPING BASKET’, under ‘Select Preferred Delivery Service’ you will be able to select your delivery country.

For more information on our Worldwide Delivery, please visit our Delivery Information page. 

The delivery time depends on if a product is in stock or not. If a product is not in stock (shown as 'Available' or 'Made to Order') then the delivery time differs dependant on the brand or product. 

UK

In stock items are delivered within 2-3 Working Days using our standard or free delivery (if your order qualifies for free delivery). Next Day Delivery is available on all in-stock items and can be selected in the Shopping Basket or Check providing all items in your Shopping Basket are in stock items. 

Available or Made to Order items have a longer delivery time than in stock items as they are ordered in from the brand and can differ depending on the product and/or brand. This information is stated on each individual product page in the Delivery Infomation box directly underneath the 'Add to Basket' button or in the 'Delivery & Returns' tab. 

EUROPE

Please add 3-4 working days on to the lead time stated on each individual product page in the Delivery Infomation box directly underneath the 'Add to Basket' button or in the 'Delivery & Returns' tab. 

REST OF WORLD

Please add 3-7 working days on to the lead time stated on each individual product page in the Delivery Infomation box directly underneath the 'Add to Basket' button or in the 'Delivery & Returns' tab. 

For more information about our delivery times and for more information about delivery, please visit our Delivery Information page. 

Yes, in the Shopping Basket and Checkout is the option to select a Nominated Day Delivery or your choice*


*The days available for Nominated Delivery Day will be after the lead time of the product with the longest lead time in your Shopping Basket. 

Returns


If for some reason you are not 100% happy with the products that you have ordered from us or if you need to return them for any reason, you can do so by contacting us and requesting a Returns Authorisation Slip within 14 days of receipt of the product(s). We will be more than happy to offer you a refund* provided that the products are eligible for return and are returned to us complete and in perfect condition within 30 days from when you received the item(s).

*Please note that our 14 day returns guarantee does not apply to items on an ‘SP” product code, non-standard, customized/bespoke/ special order, made-to-order or ordered in especially products. Please refer to our Returns Policy and Terms & Conditions for further information. 

Unfortunately, we do not offer an exchange service. If you would like a different size or colour of the product or even a different product to the one you have ordered, we ask for you to please request a Returns Authorisation Slip and send the item back to us under our standard Returns Policy and then place a separate order online for the item you wish for instead. 

Unfortunately, a collection service is not something we are currently offering at Naken.co.uk. 

Samples


Yes, we offer FREE samples of all the wallpapers we sell and we just charge postage. All you need to do is click the 'ORDER FREE SAMPLE' button directly underneath the 'ADD TO BASKET' button on the wallpaper product page. 

For more information about our wallpaper sample service, please visit our Wallpaper Samples page. 

We offer a rug sample loan service on the following rug brands; Louis de Poortere, Romo and Villa Nova. 

We take a £25 deposit for up to 5 rug samples and post the rug samples to you free of charge, then once you've finished with the rug samples, we ask you to kindly post them back to us. Once your rugs have been returned to our warehouse we will then refund your £25 deposit.  

To use our rug sample loan service, please email us via the below contact us form with the following details so that we can send you an invoice for your £25 deposit;

1. Your name, address and contact details

2. The name and product code of the rugs you would like samples of (maximum of 5 rugs)



The majority of our wallpaper samples are A4 size, however, they can sometimes be bigger and sometimes smaller. It depends on the brand of wallpaper and can also depend on the individual design. Unfortunately, as all of our wallpaper samples are cut to size by the brand before being sent to us, we are unable to send a bigger sample size. 

Unfortunately, as all of our wallpaper samples are cut to size by the brand before being sent to us, we are unable to send bigger sample sizes by request. 

Wallpaper samples generally take 2-3 working days to be delivered under our standard wallpaper sample delivery (UK Delivery). We do however offer a Next Day Delivery service on wallpaper samples at an additional cost (UK Delivery). International wallpaper sample orders can take up to 7 working days to be delivered. 

For more information about our wallpaper sample service, please visit our Wallpaper Samples page. 

My Order


On your emailed Order Confirmation will be an Estimated Delivery Date (if you have not selected Next Day Delivery or Nominated Day Delivery). At Naken.co.uk we work very hard to ensure that your order is delivered within the Estimated Delivery Date we have provided. 

All orders are in the 'Processing' stage until they are 'Shipped' or 'Dispatched'. If your order has been 'Processing' for some days then it is because some or all of the items on your order have been ordered in from the brand. Until the items have arrived from the brand and your order is ready for dispatch, your order will be on the 'Processing' status. 

The end of the Estimated Delivery Date window may be approaching and your order may not have been dispatched yet. This is because we often order some or all of the items for your order from the brand and we are still waiting for items to arrive from the brand. Please don't be concerned about this. If we are waiting for items to arrive from the brand and your order is getting close to the end of the Estimated Delivery Date window, we will prioritise your order to be dispatched on a 24 hour or 48 hour delivery service as soon as the items arrive in our warehouse to ensure your order is delivered within the Estimated Delivery Date window on your order.  

When you first place your order online, there will be an Estimated Delivery Date issued on your order. You can find this information on your emailed order confirmation. The Estimated Delivery Date is an approximate date window of when your order will be delivered. However, when your order is dispatched, you will have a much clearer idea of what day your order will be delivered as you will be sent tracking information from our delivery partner as soon as your order has left our warehouse. 

If you have logged into your account and the order status reads 'Processing' or if you have not received an emailed order update since the 'Processing' order update email and your order is still in the Estimated Delivery Date window then there will be no further update on your order at this stage. The next update you will receive from us will be an emailed order update stating that your order is 'Shipped'. You will also be sent tracking information at this time. 


Contact Us

If we could not answer you question above then please contact us here, please be aware it can take up to 1 working day for a member of our team to respond.

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